Privacy Policy
Scope of this Policy
This privacy policy explains how Yarbo International Inc. ("Yarbo", "we", "us", "our") collects, uses, and discloses your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to consumers in Australia.
Personal Information We Collect
Depending on your interactions with us (e.g., visiting our website, using the Yarbo app, purchasing products, or contacting customer service), we may collect:
· Identifiers: Such as your name, postal address, email address, and IP address.
· Account Data: Such as your username, password, and account preferences.
· Usage Data: Such as your browsing behaviour and app interaction.
· Location Data: Your approximate location, if you permit our app to access it.
· Commercial Information: Such as your purchase history.
· Communication Records: Such as your customer service history and feedback.
Sensitive Information: We do not intentionally collect sensitive information (as defined in the Privacy Act 1988, e.g., health or biometric data) unless it is required by law or you provide it with your explicit consent.
How We Use Your Personal Information
We collect and use your personal information for the primary purposes of:
· Providing services to you: This includes managing your Yarbo account and providing customer support.
· Improving our products and services: We use analytics to understand how our products and services are used, which helps us improve them.
· Security and fraud prevention: To protect our systems and your account from fraudulent or malicious activity.
· Marketing communications: With your express consent, we to send you information about our products, services, and promotional offers.
We will only use your information for these purposes and you would reasonably expect us to use it for that purpose. We may also disclose information to legal or regulatory authorities when required by Australian law.
Disclosure to Authorised Dealers and Distributors
With your prior express consent (opt-in), we may share your contact information (such as name, email, and phone number) with Yarbo-authorized dealers and distributors in your region. They may use this information to send you product updates, promotional offers, or information about localized after-sales support. When we seek your consent, we will identify the dealer(s) we wish to share your data with. You can withdraw your consent at any time by emailing us at the address below.
International Data Transfers
Your personal information may be transferred to and stored on servers located outside of Australia, such as in the United States, where Yarbo’s main servers are located.
We take reasonable steps to ensure that any overseas recipient of your personal information will handle it in a manner consistent with the Australian Privacy Principles. These steps include:
· Entering into legally binding agreements (such as Standard Contractual Clauses) with overseas recipients.
· Implementing technical security measures like encryption for data in transit and at rest.
· Conducting due diligence on our third-party service providers.
Your Rights Under the Australian Privacy Act
You have rights regarding the personal information we hold about you, including:
· Right to Access: You can request access to your personal information.
· Right to Correction: You can request that we correct any information that is inaccurate, out-of-date, or incomplete.
· Right to Opt-Out: You can opt-out of receiving direct marketing communications from us at any time.
· Right to Delete: you can request to delete your information. We will engage the deletion or anonymization process after identity verification. However, deletion may result in your inability to use our products and services.
· Right to Make a Complaint: If you believe we have breached the Australian Privacy Principles, you can make a complaint to us. If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights
To access or correct your information, or to make a complaint, please contact our Privacy Officer via:
· Email: support@yarbo.com (Subject: "Privacy Request - Australia")
We will respond to your request within a reasonable timeframe. We may require proof of your identity before we can grant access or make corrections to your information.
Cookies & Tracking Technologies
We use cookies on our website. Some are essential for the site to function. For non-essential cookies (like those for analytics and marketing), we will seek your consent before they are placed on your device. You can manage your cookie preferences through your browser settings.
Data Retention & Security
We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by Australian law (e.g., for tax purposes). We implement robust security measures to protect your data, including encryption, access controls, and regular security audits.
Updates & Contact
We may update this policy from time to time. The latest version will always be available on our website. If you have any questions about this policy, please contact our Privacy Officer.
· Privacy Officer Email: support@yarbo.com
· Postal Address: Yarbo International Inc., 1951 Ocean Avenue, Unit 3, Ronkonkoma, NY 11779, USA