Refund & Exchange Policy

This policy applies to consumers who purchase Yarbo products in Australia. Under the Australian Consumer Law (ACL), you have non-excludable statutory consumer rights.

Consumer Guarantee Rights (For Product Quality Issues)

Under the ACL, all goods come with consumer guarantees. If a product has a major failure (e.g., safety defect, substantially unfit for purpose, significantly different from description), you are entitled to:
· Refund (full amount, including original shipping costs)
· Replacement (free of charge with a brand-new equivalent product)
· Repair (free of charge)
If the product has a minor failure, Yarbo reserves the right to choose between repair, replacement, or refund.


30-Day Change-of-Mind Returns

In addition to your statutory rights, Yarbo offers a 30-day change-of-mind return service.

Conditions:
a) Return request must be made within 30 days of receiving the product
b) Product must be unused, in resalable condition, with all accessories and documentation included
c) Must be returned in original manufacturer packaging. If original packaging is lost or severely damaged, a reasonable replacement packaging fee will be deducted from the refund
d) Return shipping costs for change-of-mind returns are borne by you
e) Separately purchased accessories and consumables are subject to a 14-day change-of-mind return period, and must be unused with original packaging intact

Refund Amount:
· Full product price refunded
· Original shipping fees are non-refundable
· Packaging replacement fee (if applicable) will be deducted
· Return shipping costs are your responsibility

45-Day Replacement Policy (Quality Issues)

Transit Damage or Manufacturing Defects
  •  Please inspect your order immediately upon receipt. If you find any defects, damage, or discrepancies (e.g., wrong item, missing parts), contact us immediately. Prompt notification enables us to assess and resolve the issue swiftly.
  • Products damaged during transit or with manufacturing defects qualify for a free replacement within 45 days of receipt; Yarbo covers all shipping costs (reasonable surcharges may apply for remote areas; you will be notified in advance).

Supplement to Statutory Rights
  •  The 45-day period is Yarbo’s express replacement service commitment and does not limit your longer-term statutory rights under the ACL.
  • Quality issues discovered after 45 days remain covered by ACL repair, replacement, or refund entitlements
Exclusions
We reserve the right to deny free replacement/refund in the following cases:
  • Damage caused by operating the product contrary to official instructions or maintenance guides · Failures caused by unauthorized components or accessories.
  •  Damage from external factors beyond reasonable control (fire, flood, high winds, lightning) where such risk exceeds the product’s design protection.

Return & Replacement Process

How to Return

To request a refund or replacement, please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For a refund:

Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.


For a replacement:

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

Important Notes:

  • When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please retain the original carton and foam materials for 45 days from the date of unpacking and utilization, as these packaging materials will be required for any potential return or exchange procedures.

Repair and Warranty Services

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1 (631) 818-1850.

If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.

Advanced Replacement (Ship-First Replacement) Policy

What Is Advanced Replacement

Advanced Replacement (also referred to as “Ship-First Replacement”) is a service option where Yarbo ships a replacement product or module to the customer before the original replaced unit is returned.
This option is provided to minimize downtime and ensure continued product usability. Advanced Replacement is offered at Yarbo’s discretion and may not be available for all products, regions, or issue types.

Customer Return Obligation

By accepting an Advanced Replacement, the customer agrees to return the original replaced product or module to Yarbo.
  • A return shipping label and instructions will be provided.
  • The original unit must be returned in reasonable condition, excluding the reported defect.
  • The returned item must match the serial number associated with the Advanced Replacement request.
Failure to return the original unit constitutes a breach of the Advanced Replacement agreement.

Return Time Window

The original product or module must be shipped back to Yarbo within the specified return window, calculated from the delivery date of the replacement unit.
The standard return window is 14 calendar days, subject to confirmation and adjustment based on legal and regional requirements.
If the original unit is not shipped within this timeframe, the return will be considered overdue.

Consequences of Non-Return
If the customer fails to return the original product or module within the required time window:
  • The customer may become ineligible for future Advanced Replacement services.
  • Yarbo reserves the right to record the incident in the customer’s service record for future warranty or replacement eligibility evaluations.
Non-return of the original product or module will not automatically affect the customer’s existing warranty coverage. However, future replacement privileges may be limited.

Additional Notes

  • Advanced Replacement does not extend or reset the original warranty period unless explicitly stated.
  • Yarbo reserves the right to deny Advanced Replacement requests in cases of suspected abuse, repeated non-returns, or violation of this policy.
  • This policy applies in conjunction with Yarbo’s Warranty and After-Sales policies.

Advanced Replacement Process

When a customer agrees to proceed with an Advanced Replacement (Ship-First Replacement), the following standardized process applies:

Step 1: Customer Confirmation
The customer must confirm acceptance of the Advanced Replacement option, including the obligation to return the original replaced product or module.
This confirmation constitutes agreement to the Advanced Replacement terms.

Step 2: Terms Confirmation Email
After confirmation, Yarbo will send an Advanced Replacement Terms & Conditions email outlining:
  • The return obligation
  • The return time window
  • The consequences of non-return
Proceeding with the replacement shipment indicates the customer’s acceptance of these terms.

Step 3: Replacement Shipment & Account Status
Once the replacement product or module is shipped:
  • The customer account will be temporarily flagged as having an outstanding return obligation.
  • During this period, additional return or replacement requests may be restricted, except for part-level or component replacements related to the same case.
This measure ensures proper completion of the Advanced Replacement process.
Step 4: Return Scheduling Notifications
After the replacement is delivered, Yarbo will send automated reminders to assist the customer in scheduling the return of the original unit.
Step 5: Overdue Return Follow-Up
If no return is scheduled within 14 calendar days of replacement delivery:
  • The case may be flagged for additional follow-up.
  • Yarbo customer support may initiate direct outreach (e.g., phone or email) to assist with return completion.

Step 6: Restrictive Actions for Extended Non-Return
If the original product or module remains unreturned after 30 calendar days from replacement delivery:
  • The customer may become ineligible for future Advanced Replacement services.
  • Additional replacement requests may be reviewed under stricter eligibility criteria.

These actions do not restrict access to standard customer support services and are intended to enforce compliance with Advanced Replacement obligations.
Yarbo reserves the right to take appropriate actions permitted under applicable laws to address losses arising from failure to return the original product or module.

Important Notes

  • Time windows may vary by region and are subject to applicable laws and regulations.
  • Advanced Replacement eligibility is evaluated on a case-by-case basis.
  • Yarbo reserves the right to adjust this process to ensure fairness, compliance, and service integrity.

Policy Effectiveness Statement

Nothing in this policy excludes, restricts, or modifies your statutory rights under the Australian Consumer Law. In case of any conflict between this policy and the ACL, the ACL prevails.

We may update this policy from time to time. Any changes take effect upon posting on our website and will not affect your statutory rights under the Australian Consumer Law or any order already placed. We encourage you to review this policy periodically to ensure you are aware of the latest version.

Effective Date: 6 August 2026